“Overall Rating Disappointing experience** - Fell short compared to previous PEO providers (TriNet, Sequoia) 1. On Onboarding Process Problems: No online support during onboarding - must reply solely on account manager; Account manager reassignments - start fresh conversation with each new account manager; Poor information transfer between managers - inefficient and time-consuming 2. Poor account manager performance: Slow response times (except when selling); Lack of product knowledge; minimal proactive guidance; Delegates tasks without follow-up; Unfamiliar with Rippling platform Specific Examples of Poor service FSA Subscription Issue - Problem: Not informed about FSA requirement during onboarding - What went wrong: Insurance agent didn't mention it; account manager didn't provide full checklist - Resolution time: 3 emails to get to the point - Follow-up: Account manager only sent "Self-guided service" with no instructions or link HSA Enrollment Issue - Problem: Same inefficient process as FSA - What went wrong: 3 emails over 3 days (1 reply per day) to clarify next steps - Missing info: Account manager didn't explain it was self-guided service - Result: Had to ask manager for clarification after signing agreement Summary: Rippling offers many modules, but the onboarding experience is hindered by: - Constant account manager turnover - Lack of coordination between departments - Poor communication and responsiveness - Account managers unfamiliar with the platform Recommendation: Only online chat support was consistently helpful. For critical onboarding support, you're better served by your previous PEO providers (TriNet, Sequoia).”

“Would give this app 0 stars if I could. None of my fellow employees like it. It’s not intuitive. It doesn’t work well. Many glitches. The paychecks are confusing. I’ve been trying to cancel my insurance and they make it impossible to figure out. Keep going round and round trying to cancel and it keeps telling me I have to enroll first, which I am already enrolled in a plan. Would never recommend this to anyone.”

“It just works. I use it every day and have had zero issues across pay, expenses, travel, and every other module my company uses. Check out reviews on G2, Capterra, Trust Radius, etc. Every company has issues and those with issues are the loudest. Check out unbiased review sites like above and you'll see that Rippling is a cut above the rest.”

“Let me share this wild experience. When they do a sales call with you to say that the onboarding is easy, they are completely wrong. When I decided to move forward with Rippling, my onboarding specialist never worked with me on figuring out how to use the platform. They handed me an online guidebook to follow a step by step setting up instruction.. BUT.. their instructions don’t even match up with their current platform set up LOL. Not only did I have to learn how to use the platform on my own but I had scheduled probably over 10 calls with my onboarding specialist within 2 weeks time - AND my onboarding “specialist” always ended each call with “oh hm I’m not sure. Let me reach out to my team and get back to you tomorrow”. The dude never knew the answer to anything hahah. Now I’m trying to close my account because I don’t have any employees anymore and it has taken over a month to get connected to my account manager and now that I finally connected with him, it took him 5 minutes to find out what my contract rate and length was and he too told me that he is going to reach out to his finance team to get answers LOLLL. This company needs to revamp everything and highly do NOT recommend this company. I’m still in the process of trying to close my account and they keep pushing it out month by month - just milking as much money out of me before (hopefully) finally closing my account. If that even happens 😂 What a joke.”

“This place has the nerve to offer me a Nintendo Switch for watching a demo, then says I'm not qualified when I click the link.”

“Positive feedback received via Google Places.”