“Canceled during my free trial, got charged anyway, and Semrush refused the refund even after admitting my evidence looked legitimate. I signed up for the 7-day free trial on July 17, 2026, and canceled the same session before ever logging out by toggling off auto-renewal and completing their full cancellation flow (retention prompt, reason selection, the works). No confirmation message appeared; the page just reset. I checked the subscription page again and saw the toggle was off, so I logged out believing it was done. Seven days later, I was charged $199. When I logged back in, the auto-renewal toggle had somehow flipped back to "on." I hadn't touched it since the day I canceled. The first rep I spoke to was dismissive and rude. A second rep was much more professional, and even confirmed that my browser history screenshot (showing me on their Cancellation Form before the charge) looked legitimate and not tampered with. He still denied the refund, saying their system had no record of it. So: they admit my proof looks real, but won't honor it because their own system doesn't show it. That's on them, not me. I've since found other reviews describing this same pattern: confusing cancellation flow, surprise charges, refund denials. Semrush is now an Adobe company. I expected better. I've opened a dispute with my bank. If you try the free trial, screen-record your cancellation start to finish; apparently, a timestamped screenshot isn't considered proof. Update: I response to your reply I have sent you a LinkedIn message containing my email address. I hope your reply wasn’t just a PR post.”

“Our experience with Semrush was extremely disappointing. Our account was compromised, and unauthorized changes were made that resulted in charges to our saved payment method. We contacted support immediately, expecting an investigation and assistance, but our concerns were not resolved, and our refund request was denied. While security incidents can happen, what matters is how a company responds. In our case, we were left dealing with financial loss and no satisfactory resolution. Based on our experience, we cannot recommend Semrush.”

“semrush has very tricky billing and Subscription system, you are not warned for some misleading clicks, and get charged, you cannot remove your credit card, and close the account. I am sure I am the only one trapped in this system, I want my refund and performantly cancel the account.”

“I strongly advise everyone to stay away from Semrush. They make the cancellation process deliberately confusing and continue charging customers even after cancellation requests. When I reached out, they refused to issue a refund, hiding behind fine print and rigid policies instead of doing what’s right. It’s shocking how a company of this size can treat paying customers so dishonestly. Do not share your billing information with this company unless you want to deal with unfair charges and zero accountability. There are plenty of honest and transparent alternatives out there — avoid Semrush at all costs.”

“I made a Semrush subscription by mistake and canceled it immediately without using any paid features. Despite multiple written requests, Semrush has refused to issue a refund or explain why their internal policy seems to override European consumer protection laws, which clearly grant the right to withdraw from unused online purchases. I have contacted their support several times, but they have stopped responding. This lack of transparency and accountability is deeply disappointing. I’m now considering escalating this through European consumer protection channels so other users don’t face the same issue.”

“Positive feedback received via Google Places.”